Privacy Policy

Introduction

SignGogs B.V. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website signgogs.life or use our food services.

As the Data Controller, SignGogs processes your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union and Netherlands.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when using our services, making reservations, requesting information, or contacting us. This may include your name, email address, phone number, postal address, dietary preferences, and payment information.

We also collect information automatically when you visit our website, including IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This information is collected through cookies and similar tracking technologies.

Types of Personal Data

• Contact information (name, email, phone number, address)
• Reservation and booking details
• Dietary preferences and special requirements
• Payment and billing information
• Communication records and preferences
• Website usage data and analytics

How We Use Your Information

We explain how we use your information to provide and improve our food services, process reservations and bookings, communicate with you about our services, send promotional materials (with your consent), process payments, and comply with legal obligations.

The use of your data is based on the following legal bases under GDPR: performance of a contract, legitimate interests, consent, and legal compliance. We process your information only for the purposes stated in this policy and will not use it for incompatible purposes without your explicit consent.

Specific Uses Include:

• Processing and fulfilling service requests and reservations
• Providing customer support and responding to inquiries
• Improving our services and website functionality
• Sending service-related communications
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements

Data Sharing and Disclosure

SignGogs does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, booking systems, and marketing platforms, but only to the extent necessary for them to perform their services.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transaction such as a merger or acquisition.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Reservation data is typically retained for accounting and customer service purposes for up to 7 years.

Marketing data is retained until you withdraw consent or request deletion. Website analytics data is anonymised and may be retained for longer periods for business analysis purposes.

Your Rights

Under GDPR, you have several rights regarding your personal data, including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to withdraw consent at any time where processing is based on consent.

To exercise these rights or if you have any questions about our data processing practices, please contact us at privacy@signgogs.life.

Your Rights Include:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data to third countries, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.